Frequently Asked Questions

About Us

During what hours can I call the hotline?

The hotline is open from 8:00 am to 5:00 pm Monday through Friday except for state and federal holidays. You can call at other times and leave a message. Hotline staff will return your call the next business day.

Is the hotline free and can I call from anywhere in Utah?

Yes. Your call is free from anywhere in Utah.

Are there foreign language options or operators?

The hotline uses translator services and can connect with an interpreter usually in less than a minute.

Who am I talking to when I call the hotline?

When you call the hotline you will talk to a friendly, live person and not an automated phone system. The hotline staff are Utah Department of Health customer service experts with a wide knowledge of resources available in the state. If they can't answer your question they will research it for you or refer you to someone who can assist you.

Can the hotline answer specific question about my health?

The hotline staff do not have a medical background. They can answer general health questions and provide referrals. Specific medical question are better answered by your health care provider.

Is my call confidential?

Yes! Each operator signs a confidentiality agreement when they are hired.

 

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